Email Diagnostics
(Original Document)
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Diagnosing Email Transmissions
Use the Email Diagnostics web page to display dynamically generated data describing the TSX ETC 101 Ethernet communication module Email transmissions.
NOTE: The Email service is enabled in the Services page, and the configuration settings are input in the Email Configuration page of the module DTM.
The Email Diagnostics web page looks like this:
Click the Reset Counter button to reset to 0 the Email Service Statistics.
To open this page:
Step
Action
1
Starting at the Home page, click the Diagnostics main menu item. The Diagnostics page opens.
2
On the left side of the Diagnostics page, select Ethernet → Email Diagnostics.
3
If necessary, type in the HTTP web access password.
NOTE: The default password is USER.
Email diagnostic Parameters
Email service parameters include the following:
Parameter
Description
Email Service:
Status
The status of this service in the Ethernet communication module:
  • Operational
  • Service Disabled
Email Server:
Status
The connection status between Ethernet communication module and the Email server:
  • check mark = connected
  • no check mark = not connected
NOTE: Status is checked at start-up and at least every 30 minutes after start-up.
IP Address
IP address of the Email server
Information of Last Email Header Used:
Sender Address:
Content of the From field in the last used Email header
Recipient Address:
Content of the To field in the last used Email header
Subject:
Content of the Subject field in the last used Email header
Email Service Statistics:
Number of Emails Sent
Total number of Emails sent and successfully acknowledged by the Email server.
Number of Responses from Email Server
Total number of responses received from the Email server
Number of Errors
Total number of Emails that either:
  • could not be sent
  • were sent but were not successfully acknowledged by the Email server
Last Error
Hexadecimal code describing the reason for the last unsuccessful Email transmission. The value “0” indicates no detected transmission errors.
Time elapses since last Email successfully sent (sec)
Counts the number of seconds since the last Email was successfully sent.
Number of times link to the server down
Number of times the Email server could not be reached. (Link checked every 30 minutes.)