Installation Troubleshooting
(Original Document)
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Introduction
This troubleshooting table helps you find solutions to difficulties you may encounter during the installation of your device driver.
Difficulties and Solutions
Identify your difficulty in the left column, and follow the corresponding solution instructions on the right:
Difficulty
Solution
The drivers have not been installed during Control Expert installation.
Contact your administrator to install the drivers.
During the installation, a driver setup dialog box appears "You are not administrator, you cannot install drivers".
You must be administrator in order to install drivers. Make sure that you have administrator rights.
The driver cannot be installed.
  • The drivers are not compatible with your operating system. Make sure that your computer is currently running one of the operating systems mentioned in the operating system compatibility table.
If this solution does not work, then:
  • Check / change driver signing options in system.
    1.From the start menu go to Start → Control panel.
    2.Double-click System.
    3.Choose the Hardware tab.
    4.Click Driver Signing button.
    5.Choose Warn - display.
    6.Click OK.
    7.Click OK to close the System window.
    NOTE: Validation above does not work with Windows Vista Business Edition 32 (all drivers are already signed).
When the USB device is connected, the Found New Hardware Wizard appears.
The driver may not be installed or not updated:
  1. Click Cancel from the Found New Hardware Wizard
  2. Remove the device as follows:
    a. From the start menu, go to Start → Control Panel
    b. Double-click System
    c. Choose the Hardware tab
    d. Click the Device Manager button.
    e. Find the device with the yellow question mark.
    f. Right-click on that device and choose Uninstall.
    g. Click OK in the Confirm Device Removal dialog box.
    h. Disconnect the device.
  3. Now install the requested driver with the supplied DVD, following the driver installation procedure.
  4. Reconnect the device.
While installing a driver, a dialog box appears indicating to Repair/Update or Remove the driver.
Choose Repair/Update and go to step 4 of the "Installation Procedure" in the Driver Installation chapter.