Loss of Password

Overview

If you forget your password, proceed as indicated in the following procedures and contact Schneider Electric support.

NOTE: The application password recovery procedure differ depending on whether the file encryption option is enabled or disabled.

Control Expert Application Password without File Encryption Option

The following procedure for resetting the application password is valid when file encryption option is disabled or for application file managed with Control Expert 15.0 Classic or earlier versions.

Schneider Electric support needs a string of alphanumeric characters displayed in the Password forgotten pop-up window as soon as you press SHIFT+F2 in the Password dialog box.

The following conditions must be met in order to reach the Password dialog box:

At open time, select the application and the Password dialog box is displayed.
At auto-lock time, the Password dialog box is displayed. If you do not remember the password, select Close. Open the application again and the Password dialog box is displayed.

NOTE: When the application is closed without entering a password after an auto-lock, all modifications are lost.

Procedure for resetting the application password:

Step	Action
1	Condition: The Password dialog box is displayed.
2	Press `SHIFT+F2`. Result: The Password forgotten pop-up window is open and a string of alphanumeric characters is displayed.
3	Copy this string and give it to Schneider Electric support.
4	Receive the generated password from Schneider Electric support. NOTE: The password is a temporary password, available as long as you do not modify the application.
5	Enter this password.
6	Modify the password (old password = password provided by Schneider Electric support).
7	Click Build > Build Changes.
8	Save the application.

Control Expert Application Password with File Encryption Option

If you forget your application password when file encryption is enabled, you need to send the application file to Schneider Electric support. Then you receive back the encrypted application file with a new file application password from Schneider Electric support.

NOTE: We highly recommend to change the application password.

CPU Application Password

Procedure for resetting the CPU application password if the respective *.STU file is available:

Step	Action
1	Open the respective *.STU file.
2	When the Password dialog box is displayed press `SHIFT+F2`. Result: The Password forgotten pop-up window is open and a string of alphanumeric characters is displayed.
3	Copy this string and give it to Schneider Electric support.
4	Receive the generated password from Schneider Electric support. Note: The password is a temporary password, available as long as you do not modify the application.
5	Enter this password.
6	Modify the password (old password = password provided by Schneider Electric support).
7	Connect to the PLC.
8	Click Build > Build Changes.
9	Save the application.

Procedure for resetting the CPU application password if the respective *.STU file is not available:

Step	Action
1	Condition: At connection time, the Password dialog box is displayed.
2	Press `SHIFT+F2`. Result: The Password forgotten pop-up window is open and a string of alphanumeric characters is displayed.
3	Copy this string and give it to Schneider Electric support.
4	Receive the generated password from Schneider Electric support. Note: The password provided by Schneider Electric support is a temporary password, available as long as you do not modify the application.
5	Enter this password.
6	Upload the application from CPU.
7	Save the application.
8	Modify the password (old password = the one provided by Schneider Electric support).
9	Click Build > Build Changes.
10	Save the application.

File Encryption Password

Schneider Electric support needs a string of alphanumeric characters displayed in the Password forgotten pop-up window as soon as you press SHIFT+F2 in the Password dialog box.

To reach the Password dialog box:

Go to Project > Properties of Project > Project & Controller Protection
In the File encryption field, click Clear password... . The Password dialog box is displayed.

Procedure for resetting the file encryption password:

Step	Action
1	Condition: The Password dialog box is displayed.
2	Press `SHIFT+F2`. Result: The Password forgotten pop-up window is open and a string of alphanumeric characters is displayed.
3	Copy this string and give it to Schneider Electric support.
4	Receive the generated password from Schneider Electric support. Note: The password is a temporary password, available as long as you do not modify the application.
5	Enter this password and click OK to close the Password dialog.
6	Click Change Password and change the password (the old password = password provided by Schneider Electric support).
7	Click OK to close the Modify Password dialog, then click OK or Apply in the Properties of Project window to confirm all changes. If you click Cancel in the Properties of Project window, all changes are canceled.

Safe Area Password

Schneider Electric support needs a string of alphanumeric characters displayed in the Password forgotten pop-up window as soon as you press SHIFT+F2 in the Password dialog box.

To reach the Password dialog box:

Go to Project > Properties of Project > Program & Safety Protection
In the Safety field, click Change password... . The Password dialog box is displayed.

Procedure for resetting the safe area password:

Step	Action
1	Condition: The Password dialog box is displayed.
2	Press `SHIFT+F2`. Result: The Password forgotten pop-up window is open and a string of alphanumeric characters is displayed.
3	Copy this string and give it to Schneider Electric support.
4	Receive the generated password from Schneider Electric support. Note: The password is a temporary password, available as long as you do not modify the application.
5	Enter this password and click OK to close the Password dialog.
6	Click Change Password and change the password (the old password = password provided by Schneider Electric support).
7	Click OK to close the Modify Password dialog, then click OK or Apply in the Properties of Project window to confirm all changes. If you click Cancel in the Properties of Project window, all changes are canceled.

Firmware Password

Schneider Electric support needs a string of alphanumeric characters displayed in the Password forgotten pop-up window as soon as you press SHIFT+F2 in the Password dialog box.

To reach the Password dialog box:

Go to Project > Properties of Project > Project & Controller Protection
In the Firmware field, click Reset password... . The Password dialog box is displayed.

Procedure for resetting the firmware password:

Step	Action
1	Condition: The Password dialog box is displayed.
2	Press `SHIFT+F2`. Result: The Password forgotten pop-up window is open and a string of alphanumeric characters is displayed.
3	Copy this string and give it to Schneider Electric support.
4	Receive the generated password from Schneider Electric support. Note: The password is a temporary password, available as long as you do not modify the application.
5	Enter this password and click OK to close the Password dialog.
6	Click Change Password and change the password (the old password = password provided by Schneider Electric support).
7	Click OK to close the Modify Password dialog, then click OK or Apply in the Properties of Project window to confirm all changes. If you click Cancel in the Properties of Project window, all changes are canceled.

Data Storage/Web Password

Schneider Electric support needs a string of alphanumeric characters displayed in the Password forgotten pop-up window as soon as you press SHIFT+F2 in the Password dialog box.

To reach the Password dialog box:

Go to Project > Properties of Project > Project & Controller Protection
In the Data Storage field, click Reset password... . The Password dialog box is displayed.

Procedure for resetting the data storage password:

Step	Action
1	Condition: The Password dialog box is displayed.
2	Press `SHIFT+F2`. Result: The Password forgotten pop-up window is open and a string of alphanumeric characters is displayed.
3	Copy this string and give it to Schneider Electric support.
4	Receive the generated password from Schneider Electric support. Note: The password is a temporary password, available as long as you do not modify the application.
5	Enter this password and click OK to close the Password dialog.
6	Click Change Password and change the password (the old password = password provided by Schneider Electric support).
7	Click OK to close the Modify Password dialog, then click OK or Apply in the Properties of Project window to confirm all changes. If you click Cancel in the Properties of Project window, all changes are canceled.